VA Essential Support · Quick Terms
Clear boundaries before support begins.
These terms apply to The Launch Era VA Essential Support. Your active monthly price is the amount shown at checkout and in your payment confirmation.
1 · Scope of support
VA Essential Support covers agreed administrative and operational tasks within the monthly capacity of your active subscription.
2 · Monthly capacity
The current plan includes up to 8 hours of support per billing month. Unused hours do not roll over. Work pauses when the monthly capacity is reached. Additional work requires a separate written quote and approval.
3 · Requests + priorities
Use the agreed client portal/tracker for requests, due dates, files, status and approvals. You identify priorities; The Launch Era may sequence tasks based on deadlines, dependencies, remaining hours and required approvals. Urgent or same-day completion is not guaranteed.
4 · Client responsibilities
You are responsible for accurate information, files, deadlines, offers, prices, claims, quotes, invoices and recipient details. Keep your accounts under your ownership and use role-based invitations whenever possible. Never submit passwords, recovery codes, banking details, card numbers, Social Security numbers or other highly sensitive credentials through forms, email, Notion or Drive.
5 · Approvals
Written approval is required before The Launch Era publishes or schedules public content, sends messages/follow-ups/quotes/invoices to third parties, changes customer-facing prices or policies, deletes or materially reorganizes client data, or takes another action you marked as approval-required.
6 · Billing
VA Essential Support is currently $89.99 per month for up to 8 hours. The subscription renews through Stripe until canceled. To avoid the next charge, cancellation must be completed before the next billing date. Work for the current paid period is not prorated simply because cancellation is requested before the period ends, except where applicable law or the payment platform requires otherwise.
7 · Access + security
The Launch Era uses reasonable care and least-privilege access. Where supported, invite The Launch Era as a collaborator/user instead of sharing a password. You remain responsible for account recovery methods, multi-factor authentication, backups and removing access when service ends.
8 · Confidentiality
Each party should use the other party’s non-public business information only for the agreed service and take reasonable steps to protect it. Confidentiality does not cover information that is already public, independently developed, lawfully received from another source or required to be disclosed by law.
9 · Results
The Launch Era does not guarantee revenue, leads, bookings, follower growth, response rates, platform performance or any specific business result. Third-party outages, policy changes and client delays are outside The Launch Era’s control.
10 · Cancellation + handoff
Service continues month to month until canceled. The Launch Era may pause or end service for nonpayment, unsafe or unlawful requests, abusive conduct, repeated scope violations or missing required information/access. At the end of service, a reasonable handoff of completed work and current task status will be provided. Unused monthly hours have no cash value and do not roll over.
11 · Acceptance
By purchasing VA Essential Support and submitting your VA Intake after receiving these terms, you confirm that you reviewed and accept these Quick Terms for your active subscription.
What happens next
Review these terms, then complete the VA Intake from your welcome email. We will use your intake to confirm priorities, approval rules and the first tasks to organize.