Refunds and cancellation
Before purchasing
Review the scope, price, one-time or recurring billing and service conditions on its page and checkout. This page does not replace the specific terms accepted for your purchase or any applicable statutory rights.
Request a review
For a duplicate charge, access problem, incorrect delivery or cancellation request, email hello@thelaunchera.com. Include your purchase email, service and a short explanation; do not send full card details. Requests are reviewed individually. Sending a request does not confirm an automatic refund.
Subscriptions
Specify whether you want to cancel a future renewal or review an earlier charge. The plan terms and services already provided are reviewed separately. Ask for help before the next billing date. A pending request is not confirmation of cancellation.
Your own client payments
Your cleaning business manages its clients’ Cash, Zelle and Check payments. That business handles its own service cancellations and refunds.